I had to have just about everything replaced, belt, drum, bearings, cable, garage door opener. My old opener was installed in 1992, so I have to say it was past its prime!
First, I received a text notifying me who the repairman was, Noah, his name, picture, and Bio on him. When he arrived, he explained everything, looked at my garage door opener, and explained different options I had for repairs.
After the repairs were made, he programmed my vehicle so I could open the garage door without the remote. He asked if I had any questions, gave me all the literature, etc. While it was expensive for my budget, I feel it was money well spent for a quality job. It has a 5 year warranty and my technician is available to answer any questions. Also, in case I forget the company name, it is posted right below the opener.