I was referred by a neighbor to your company, so I made the call to schedule the service appointment. The receptionist was very friendly and thorough in answering my questions.
I was given a window of 8-10, and they called me to inform me that they were on their way and how far away they were. They arrived a few minutes early. They ran through the test and came back with why it wasn’t working
I went out to review everything with Noah, the technician. He explained everything in detail and documented the entire process. He also showed me what was wrong and how he was going to fix it.
I had hoped that if the spring and the drums were fixed and working properly, the motor would still be good. Unfortunately, after all the work, the motor had to be replaced as well. He came with all the tools and parts and it didn’t take long at all. Noah was quick, knowledgeable, and efficient. Everything looks great and works great! I am truly impressed, it was quick and seamless.