Read what people are saying
about Precision Garage Door in:

Loveland, CO

Precision Garage Door of Fort Collins
has received 28 reviews, averaging 4.79 Stars:
1 2 3 4 5
Review:

I feel ripped off. I contacted Precision inquiring about service and rates. I told them I had a Guardian opener less than 6 years old. I had talked to Guardian about my problem and they told me it was the logic/circuit board and gave me an email address to order a new one. Precision told me their service person had everything necessary on his truck and I didn’t need to order it. The service person came, told me it was the circuit board, which I had told him when he arrived, told me he didn’t have one and that it would need to be ordered, it would be $65 for the call and he’d come back when it came. I told him that that wasn’t fair. I already knew it was the circuit board and they told me not to order it, that they had one. Now I’d have to double pay. The service person told me he wouldn’t charge me for the second service call. Six days later the circuit board came in and the service person came back. He did a great job installing it and it worked great. The charge was another $75! I asked about what he’d said about no service charge the second time and he said this was labor charge. I asked him if it would have been $65 plus $75 if he hadn’t given me “service” for free and he said yes. So BEWARE. That’s $140 for a trip out with no purchase of parts. I paid another $56 for the circuit board directly from the manufacturer. So that’s $196 to replace a $48 part that was easy to install.

- Dana Howk

A Response from: Anna Hockman

Hi Dana, Thank you so much for taking the time to speak with me today and explain the situation further. We do our best to carry every part needed for a basic repair on our trucks, such as springs, bearings, rollers, cables and openers. Circuit boards cover such a wide variety of opener brands and models that it would be impossible to carry them all on our vehicles at any given time. I am so sorry if you were told otherwise and will address that issue. The $65 service fee is our charge to drive out to the home, complete a 25 point safety inspection of the door and diagnose the issue. After our technician has completed a full inspection, they then discuss any concerns about your door with you before agreeing to the work you would like to have done. Because we had to wait for your circuit board to arrive and could not do the repair same day as you had anticipated, we waived the service fee for the return call to complete the work. When our technician came out the second time to install the circuit board for you, he charged a $75 labor fee for the work that he was doing on your garage. I apologize again for any miscommunications we may have had and my offer still stands to refund your $65 service fee as a sign of goodwill if you decide you would like to do that. It was a pleasure speaking with you, thank you again for taking the time to return my call today.

Brendan Prevost Service Provided:

Garage Door Opener Repair


Product:

Opener


Technician: Brendan Prevost
Review:

From the first call to a resolved situation was less than 6 hours. Both the person answering the phone and Nick who repaired our Garage Door were empathetic, professional, and efficient. 3 qualities I appreciate in a customer service company. We will call you first if we have any additional problems.

- Rein Kansman

Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Review:

I called precision yesterday and had an appointment the next day. Brandan the installer did an amazing job explained everything good company 5 stars.

- Brendan Ryan

Brendan Prevost Service Provided:

Garage Door Opener Install


Product:

Belt Drive Garage Door Opener


Technician: Brendan Prevost
Review:

Great service once again!

- Michael Ramirez

A Response from: Tyler & Anna Hockman

So glad we could help, Michael!

Service Provided:

Garage Door Repair


Review:

Cheerful and courteous service person. I have a garage double door which has one long enclosed main spring. That spring broke. I called them late on a Sunday night and they arrived the next day at noon. The price was higher than I expected. However, it works well and I now have have an easier system to service with a two spring system. It took about 2 hours to replace everything.

- Gene Gloeekner

Brendan Prevost Service Provided:

Garage Door Repair


Product:

Springs


Technician: Brendan Prevost
Review:

The young man who did my repairs was very good and had exceptional people skills as well as knowledge or his job

- Jerry Andrew

Brendan Prevost Service Provided:

Garage Door Repair


Technician: Brendan Prevost
Review:

Wow, was I impressed with your service. I had been looking for a trustworthy company. I have friends who have had horror experiences with garage door repair people. The appointment was quick, not weeks out. The repairman was on time. He overlooked the junk in the garage as I was trying to move and could not get the garage door up. He showed us the little safety feature to get the door up without the lifter working. I was able to move my stuff out of the garage. The landlord can now deal with repairing or replacing the very old garage door lifter. Oh, the repairman(sorry, I think his name is Brandon) did a thorough inspection and writeup. Super great guy, very, very professional. What a positive experience in the middle of a moving out mess. Moving is drama enough by itself. THANK YOU, THANK YOU!!!

- Leona Watson

Brendan Prevost Service Provided:

Garage Door Repair


Technician: Brendan Prevost
Review:

Fast service. Friendly competent service person.

- John Bowie

A Response from: Tyler & Anna Hockman

Thank you John! Glad we could help

Service Provided:

Garage Door Opener Repair


Review:

Every thing was quick and easy from the first phone call to the repair. I would recommend their services Martin

- Martin Guerrero

A Response from: Tyler & Anna Hockman

Thanks so much, Martin!

William Fletcher Service Provided:

Garage Door Repair


Product:

Rollers


Technician: William Fletcher
Review:

I had some issues with my garage door, so I looked on-line and found Precision had several 5 star reviews. So I gave them a call. The customer service rep on the phone was very polite and helpful. She set up an appt. with a technician for the same day. Nick was assigned to my project. I reviewed all of reviews about Nick, prior to him arrive. All were 4 & 5 star. Once he arrived, I was not dissapointed. He listened to my concerns about the issues with our door. He inspected the door and advised me what could be done to rectify the problems. They ranged from basic cleaning and maintenace to replacement of worn parts. He explained what each level of service would be and how it would affect the future performance of the door. Although the door is 26 years old and still had many of the original parts, he never tried to "up sell" me on replacement parts. He did show me where many of the original parts were worn and estimated how much longer they may last. I could see with my own eyes the wear on the parts. Obviously I was having problems with the door, or I wouldn't have made the call in the first place. After looking at the parts, I was convinced that I was lucky we never had any "major" problems with the door, but could see where these original parts would soon fail and lead to major issues. After getting an estimate on costs, I decided to replace several of the original parts. Nick said he had the parts on his truck and could remove the old parts and replace the new parts without another trip. He completed the repairs in a timely and professional manner. He adjusted our opener and cleaned up everthing behind him. Upon completion, the door works as good as new. I am very pleased with Nick's performance and would recommend Precision and Nick to anyone. Although the Product list below only allowed me to select one item, Nick replaced the spring, rollers, and drums. All were about to have major failure due to age.

- Ray Miller

A Response from: Tyler & Anna Hockman

Ray we are so glad you gave us a call! Nick is a wonderful asset to our team, and does great work. Thank you so much for trusting us with your home, call anytime.

Service Provided:

Garage Door Repair


Product:

Springs


Review:

We're new to Loveland so we chose Precision because of the good comments submitted by other customers. Brendan, the technician showed up on time. Nice personality. Quickly discovered the problem and fixed it. Did an inspection of the garage door. Also lubed the door hinges. Reasonably priced.

- Rick Dinkle

A Response from: Tyler & Anna Hockman

Rick we are glad you gave us a call! Thanks so much for the kind review, and for trusting us with your home

Brendan Prevost Service Provided:

Garage Door Opener Repair


Technician: Brendan Prevost
Review:

Incredible. Going to work today and noticed garage door spring was broken great. Went on line found precision read reviews sounds great. Called scheduled an appointment for the morning. Guess what never showed. Called back said forget it I will go with someone else. Had it scheduled with their competitor. Their manager called apologizing for the mistake said they would take care of it for no charge. I said “What”. Are you kidding me. This is Absolutely The best service I have ever experienced. I Will recommend this company to everyone I know. Service tech showed up very apologetic saying they were sorry and would take care of the issue. Awesome. Very professional. I really appreciate you all! God Bless. Josh

- Josh Merrell

A Response from: Tyler & Anna Hockman

Josh, we are so sorry about the scheduling confusion and so grateful you gave us the chance to make it right with you! Thank you so much for your understanding, and the kind review. Call us anytime!

William Fletcher Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technician: William Fletcher
Review:

Courteous, polite. Explained everything very well. Love the same day service. Love the repeat customer discount. Tyler was awesome!!

- Lisa Wallace

Tyler Hockman Service Provided:

Garage Door Opener Install


Product:

Opener


Technician: Tyler Hockman
Review:

I readily give a five-star rating. When you encounter a problem with a garage door, chances are you need a remedy quickly. Such was my case. A quick call and the tech was basically on his way. A short time later, all was well. Just one experience, but I would recommend them. Thanks to Precision.

- Steve Lynn

A Response from: Tyler & Anna Hockman

We are so glad we were able to help you, Steve! Call us anytime

Service Provided:

Garage Door Repair


Review:

These folks know what customer service is. Were at my house within an hour of my call. Shawn had my garage door opener running smoothly in about 20 minutes. Precision will always be my first call should I have any issues going forward.

- Jay Vanvlerah

Service Provided:

Garage Door Opener Repair


Review:

We’ve had issues with our garage doors for a while and finally decided to give Preciaion a try. We chose them because they were responsive the same day of our call and a warranted their work. The technician was knowledgeable and took very good care of our needs. We are pleased with Precision and would definitely recommend them.

- Cindy Gibson

Service Provided:

Garage Door Repair


Review:

Sean was awesome. Showed up on time and did great work.

- James Gupton

Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Review:

William was on time for the appointment. Very personable. He inspected our garage door (all parts) and explained some additional items that needed attention (some needed attention now and others would need attention in the future). He explained everything and the different prices and warranties depending on what we wanted done now. We were very impressed and he finished the job in an hour. We would recommend Precision Garage Door Repair to anyone that needs a job well done!!

- Fred Sauer

A Response from: Tyler & Anna Hockman

Thank you so much for the kind review! It is so important to us to hire and train honest technicians, who only recommend what is truly needed. Call us anytime!

William Fletcher Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technician: William Fletcher
Review:

Called for a broken spring. Scheduled appointment that day. Repair person called and said he could be earlier than scheduled. Repaired and improved garage door. Explained all work that he could/ would do before he started. Done in an hour. Very friendly. Good solid work

- Garage Door Spring Repaired

A Response from: Tyler & Anna Hockman

So glad Shawn was able to help!

Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Review:

Excellent service and installation. Shawn was professional and ensured our opener inside the cars worked as well before leaving. Precision will be our “go to” company from here on out. I have also told my kids about you, who will be calling you soon as their door too is on its way out. Thanks for taking care of us.

- Larry Cooley

A Response from: Tyler & Anna Hockman

Larry, thank you so much for the kind words! As a local business, word of mouth is invaluable to us and we are so grateful to you for sharing our name. Stay safe out there, and call us anytime.

Service Provided:

Install Garage Doors


Product:

Garage Door Opener


Review:

Very fast response to my call. William did a “tuneup” on all 3 of my door openers, which are 40+ years old! They all sound so much quieter now. I asked for an estimate on new ones, which he emailed to me. When I decide to replace one or all of them, I shall call this company again. By the way, William was as nice as can be and very knowledgeable.

- J Anderson

A Response from: Tyler & Anna Hockman

We are so glad William was able to get your doors running smoothly! Don't hesitate to call with any questions about your estimate in the future, we are happy to help!

William Fletcher Service Provided:

Garage Door Opener Repair


Product:

Rollers


Technician: William Fletcher
Review:

Had the Broken tension springs replaced, and warn bearings changed. Quick service. Thanks

- Christian Bliss

A Response from: Tyler & Anna Hockman

Glad we could help, Christian!

Service Provided:

Garage Door Repair


Product:

Springs


Review:

The technician was very professional and did a great job.

- Jerry Chase

A Response from: Anna

Thank you so much for letting us know, Jerry!

Tyler Hockman Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technician: Tyler Hockman
Review:

Nick and Tyler called ahead and arrived on time, did an excellent job of installing the new garage door opener. We were very pleased with their work.

- Gary Aragon

A Response from: Anna

So happy to hear it, Gary! Call us anytime

Tyler Hockman Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Technician: Tyler Hockman
Review:

Tyler was amazing. He called 30 min prior to his arrival as requested, was extremely courteous, professional, patient, and thorough on his inspection & repairs. He discussed his findings and areas that we could make improvements at that time or down the road without pressure. Our garage door works better than it ever has before and we're very happy with the level of service and care that Tyler provided.

- Brooke Hutchins

A Response from: Anna

Thank you so much for the wonderful review, Brooke! We are so glad you gave us a call, and will let Tyler know how happy you are.

Tyler Hockman Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technician: Tyler Hockman
Review:

Had a great experience with this service. Tyler was quick, efficient, polite, knowledgeable, left my property as he found it. I will use this company again. I Highly recommend them. They have great warranty on repair work. Outstanding service from the initial call , to tech coming on site. No hidden fees, all clearly explained with options. I contacted different companies, many had no voice mail set up or were grumpy when answering the phone. I opted to go with them as a very friendly person answered the phone, and was able to pleasantly help me and fit me in their schedule. Tyler is great!

- Marie O

A Response from: Anna

So glad to hear it, Marie! Thank you!

Tyler Hockman Service Provided:

Garage Door Repair


Product:

Springs


Technician: Tyler Hockman
Review:

Your tech Tyler was good to call and tell me he would be at my home in 10 minutes and he was!! I appreciated his explaining the mechanism of my doors and why they behave as they do. I sure appreciate having them fixed and running smoothly .....our only glitch was that he didn't have a lite bulb but we found one in my collection that would work......Amber had told me that he would have one in the truck! Tyler gets 5 stars!!!!!

- Julie Cole

A Response from: Anna

Julie, We are so happy to hear how pleased you were with Tyler's service, thank you so much for taking the time to let us know how we're doing!

Tyler Hockman Service Provided:

Garage Door Repair


Product:

Rollers


Technician: Tyler Hockman
Review:

I selected this company because their service calls are approximately $30 less than anyone else’s. I was very satisfied with the work from Tyler. He was personable and knowledgeable. Fast service done right. I would recommend.

- Tom Burrows

A Response from: Anna

Tom, Thank you so much for taking the time to share your experience today, we appreciate you trusting us with your business.

Tyler Hockman Service Provided:

Garage Door Repair


Technician: Tyler Hockman
Fort Collins Area

(970) 541-2009

(970) 541-2009
Loveland Area

(970) 612-8030

(970) 612-8030
Greeley Area

(970) 230-6872

(970) 230-6872
Berthoud Area

(970) 480-5125

(970) 480-5125
Wellington Area

(970) 682-4116

(970) 682-4116
Precision Garage Door Fort Collins
Office: (970) 541-9995
1305 Duff Dr
STE 5

Fort Collins, CO 80524