I feel ripped off. I contacted Precision inquiring about service and rates. I told them I had a Guardian opener less than 6 years old. I had talked to Guardian about my problem and they told me it was the logic/circuit board and gave me an email address to order a new one. Precision told me their service person had everything necessary on his truck and I didn’t need to order it. The service person came, told me it was the circuit board, which I had told him when he arrived, told me he didn’t have one and that it would need to be ordered, it would be $65 for the call and he’d come back when it came. I told him that that wasn’t fair. I already knew it was the circuit board and they told me not to order it, that they had one. Now I’d have to double pay. The service person told me he wouldn’t charge me for the second service call. Six days later the circuit board came in and the service person came back. He did a great job installing it and it worked great. The charge was another $75! I asked about what he’d said about no service charge the second time and he said this was labor charge. I asked him if it would have been $65 plus $75 if he hadn’t given me “service” for free and he said yes. So BEWARE. That’s $140 for a trip out with no purchase of parts. I paid another $56 for the circuit board directly from the manufacturer. So that’s $196 to replace a $48 part that was easy to install.

- Dana Howk

Hi Dana, Thank you so much for taking the time to speak with me today and explain the situation further. We do our best to carry every part needed for a basic repair on our trucks, such as springs, bearings, rollers, cables and openers. Circuit boards cover such a wide variety of opener brands and models that it would be impossible to carry them all on our vehicles at any given time. I am so sorry if you were told otherwise and will address that issue. The $65 service fee is our charge to drive out to the home, complete a 25 point safety inspection of the door and diagnose the issue. After our technician has completed a full inspection, they then discuss any concerns about your door with you before agreeing to the work you would like to have done. Because we had to wait for your circuit board to arrive and could not do the repair same day as you had anticipated, we waived the service fee for the return call to complete the work. When our technician came out the second time to install the circuit board for you, he charged a $75 labor fee for the work that he was doing on your garage. I apologize again for any miscommunications we may have had and my offer still stands to refund your $65 service fee as a sign of goodwill if you decide you would like to do that. It was a pleasure speaking with you, thank you again for taking the time to return my call today.

The technician was prompt and very knowledgeable. He gave us a call to let us know he was on his way. He got our garage door working again for us and a lot quieter. We highly recommend Precision.

- Carol Dilley

Thank you for the kind recommendation, Carol! Call us anytime

From the first call to a resolved situation was less than 6 hours. Both the person answering the phone and Nick who repaired our Garage Door were empathetic, professional, and efficient. 3 qualities I appreciate in a customer service company. We will call you first if we have any additional problems.

- Rein Kansman

Nick did a great job replacing our springs and bearings. Thanks for a quick repair.

- Robert

Thank you, Robert!

I called precision yesterday and had an appointment the next day. Brandan the installer did an amazing job explained everything good company 5 stars.

- Brendan Ryan

Great service once again!

- Michael Ramirez

So glad we could help, Michael!

Cheerful and courteous service person. I have a garage double door which has one long enclosed main spring. That spring broke. I called them late on a Sunday night and they arrived the next day at noon. The price was higher than I expected. However, it works well and I now have have an easier system to service with a two spring system. It took about 2 hours to replace everything.

- Gene Gloeekner

Wonderful Service! Exceptional from start to finish. The Technician was very professional and an absolute gentleman. Told me what I needed to repair today, and recommendations for the future as well, but no hard sell pressure at all. Thanks so much! Lori

- Lori Kounas

The young man who did my repairs was very good and had exceptional people skills as well as knowledge or his job

- Jerry Andrew

Wow, was I impressed with your service. I had been looking for a trustworthy company. I have friends who have had horror experiences with garage door repair people. The appointment was quick, not weeks out. The repairman was on time. He overlooked the junk in the garage as I was trying to move and could not get the garage door up. He showed us the little safety feature to get the door up without the lifter working. I was able to move my stuff out of the garage. The landlord can now deal with repairing or replacing the very old garage door lifter. Oh, the repairman(sorry, I think his name is Brandon) did a thorough inspection and writeup. Super great guy, very, very professional. What a positive experience in the middle of a moving out mess. Moving is drama enough by itself. THANK YOU, THANK YOU!!!

- Leona Watson

Fast service. Friendly competent service person.

- John Bowie

Thank you John! Glad we could help

Nick was great! He showed up right on time and was able to quickly diagnose and offer a solution. He was upfront with the pricing and was able to quickly repair the broken springs. He also stayed to make sure it was working and when there was another small issue he was able to offer a solution and repair that as well. Great service.

- Ally Yeager

Ally we are so glad Nick was able to get your door running smoothly again! Call us anytime

Every thing was quick and easy from the first phone call to the repair. I would recommend their services Martin

- Martin Guerrero

Thanks so much, Martin!

I had some issues with my garage door, so I looked on-line and found Precision had several 5 star reviews. So I gave them a call. The customer service rep on the phone was very polite and helpful. She set up an appt. with a technician for the same day. Nick was assigned to my project. I reviewed all of reviews about Nick, prior to him arrive. All were 4 & 5 star. Once he arrived, I was not dissapointed. He listened to my concerns about the issues with our door. He inspected the door and advised me what could be done to rectify the problems. They ranged from basic cleaning and maintenace to replacement of worn parts. He explained what each level of service would be and how it would affect the future performance of the door. Although the door is 26 years old and still had many of the original parts, he never tried to "up sell" me on replacement parts. He did show me where many of the original parts were worn and estimated how much longer they may last. I could see with my own eyes the wear on the parts. Obviously I was having problems with the door, or I wouldn't have made the call in the first place. After looking at the parts, I was convinced that I was lucky we never had any "major" problems with the door, but could see where these original parts would soon fail and lead to major issues. After getting an estimate on costs, I decided to replace several of the original parts. Nick said he had the parts on his truck and could remove the old parts and replace the new parts without another trip. He completed the repairs in a timely and professional manner. He adjusted our opener and cleaned up everthing behind him. Upon completion, the door works as good as new. I am very pleased with Nick's performance and would recommend Precision and Nick to anyone. Although the Product list below only allowed me to select one item, Nick replaced the spring, rollers, and drums. All were about to have major failure due to age.

- Ray Miller

Ray we are so glad you gave us a call! Nick is a wonderful asset to our team, and does great work. Thank you so much for trusting us with your home, call anytime.

Service was excellent. William explained everything.

- Charles Fugate

I was impressed with your professionalism at every point from the appointment call, then the technician on his way call, to the clear and very informative explanation of the 25 point check, to what should be replaced and updated, without any pressure or force to do any. Tyler is very well mannered and patient. Thank you, I have already told several friends or your great company and representatives.

- Faith Minyard

We're new to Loveland so we chose Precision because of the good comments submitted by other customers. Brendan, the technician showed up on time. Nice personality. Quickly discovered the problem and fixed it. Did an inspection of the garage door. Also lubed the door hinges. Reasonably priced.

- Rick Dinkle

Rick we are glad you gave us a call! Thanks so much for the kind review, and for trusting us with your home

Brendan was amazing!! He came in a fixed a huge mess up from the last garage door repair company. They showed up same day, very professional, and fair on price! I will use them for here on out. They now have a customer for life. Thanks again Brendan!

- Chad Salz

Chad we are so glad we could help! Thank you for trusting us with your home, call anytime

Nick showed apologizing for being late, but appointment was scheduled between noon and two, and he showed up at 1:15. He got right to work evaluating the damage from the door closing on our truck. Nick repaired the damage with a new opener arm and two new struts. He adjusted the down force that apparently was the cause of the door striking the truck. Nick also made some adjustments to the door’s alignment and rollers. Nick was friendly and courteous while explaining our options. Work was done in a timely and efficient manner. Thank you.

- Erin Lopez

Erin thank you so much for giving us a call! Glad we could help

Incredible. Going to work today and noticed garage door spring was broken great. Went on line found precision read reviews sounds great. Called scheduled an appointment for the morning. Guess what never showed. Called back said forget it I will go with someone else. Had it scheduled with their competitor. Their manager called apologizing for the mistake said they would take care of it for no charge. I said “What”. Are you kidding me. This is Absolutely The best service I have ever experienced. I Will recommend this company to everyone I know. Service tech showed up very apologetic saying they were sorry and would take care of the issue. Awesome. Very professional. I really appreciate you all! God Bless. Josh

- Josh Merrell

Josh, we are so sorry about the scheduling confusion and so grateful you gave us the chance to make it right with you! Thank you so much for your understanding, and the kind review. Call us anytime!

Courteous, polite. Explained everything very well. Love the same day service. Love the repeat customer discount. Tyler was awesome!!

- Lisa Wallace

Precision really knows customer service, Nick and Brendan were awesome and did a great job of repairing our door and doing a few other things that were needed. Don't call anyone else like I did the first time and got burned. You guys run a Great business!!! Thanks for getting us back up and running!!

- Greg Calkins

Thank you so much, Greg! We are so glad you called, Merry Christmas!

Good people and 5 star service! William a fine man and easily solved the spring problem and at a fair price. Great to find a local company who know what they are doing! Don Emslie

- Don Emslie

Thank you so much, Don! We're glad you found us too. :)

Wonderful service!!! Thank you!!

- Bill Rhoads

Thank you Bill!

We found that Precision was outstanding in their service and professionalism! Everything was explained to us and given three options. Definitely will use and recommend this company!

- Beth Stevens

I readily give a five-star rating. When you encounter a problem with a garage door, chances are you need a remedy quickly. Such was my case. A quick call and the tech was basically on his way. A short time later, all was well. Just one experience, but I would recommend them. Thanks to Precision.

- Steve Lynn

We are so glad we were able to help you, Steve! Call us anytime

Appreciate the prompt, professional service. Shawn (sp?) is knowledgeable, honest, and does great work. Thanks!

- Tim Effinger

These folks know what customer service is. Were at my house within an hour of my call. Shawn had my garage door opener running smoothly in about 20 minutes. Precision will always be my first call should I have any issues going forward.

- Jay Vanvlerah

We’ve had issues with our garage doors for a while and finally decided to give Preciaion a try. We chose them because they were responsive the same day of our call and a warranted their work. The technician was knowledgeable and took very good care of our needs. We are pleased with Precision and would definitely recommend them.

- Cindy Gibson

Super responsive, professional, and trustworthy!

- Beth Sowder

Thank you, Beth! So glad we could help.