We have a heavy two car garage door system that came with the house we bought three years ago. The house was built in 1998 and parts of the garage door system had most likely been replaced and adapted to fit the system several times over that period. In any case, we were experiencing frequent malfunctions when opening and closing the door, and the hardware supporting the door was making enough popping and cracking sounds that we were worried about its continued operation.
Brandon came to the house and looked the system over, explained the operation of the system to us, and then pointed out parts that had failed or would likely fail in the near future. He then made guestimates as to how long the suspect parts would hold up and offered us three plans of progress based on what parts would best be replaced at once, which ones would likely last for a time longer, and which were still in good shape. We then chose a plan, he went immediately to work, and an hour or two later, the garage door was opening and closing smooth as silk.