Brendan showed up on time and did a good, workmanlike job. I gave a four star rating, rather than 5, because the quote I received on the phone only reflected one spring replacement. I knew it would be advisable to replace both springs and assumed that Precision would do both. After some discussion with Brendan, we arrived at an acceptable price for the two springs , plus bearings at the ends of the shaft where the springs are mounted. I would recommend Precision (and Brendan) to friends, but caution that they make sure they have a detailed breakdown on the work.