Jacob called me ahead of time telling me what time he was arriving, he introduced himself, I showed him the broken spring and squeaky rollers, he explained to me he was going to check the system, he than showed me what the problem was, he than gave me options on getting it fixed, I asked him to go ahead and fix it and he told me approximately how long it would take, when he was done he showed me all the new parts compared to the old parts, he than open and shut the garage to show me that's its working, it worked perfectly, the squeaky was gone also, Jacob was very professional and knowledgeable, he also asked if I had any questions, he was genuinely concerned that the problem was fixed, and it was, I saw your commercial on TV, that's why I made an appointment with your company, I would highly recommend your company to anybody I know, once again thank you Jacob