I feel ripped off. I contacted Precision inquiring about service and rates. I told them I had a Guardian opener less than 6 years old. I had talked to Guardian about my problem and they told me it was the logic/circuit board and gave me an email address to order a new one. Precision told me their service person had everything necessary on his truck and I didn’t need to order it. The service person came, told me it was the circuit board, which I had told him when he arrived, told me he didn’t have one and that it would need to be ordered, it would be $65 for the call and he’d come back when it came. I told him that that wasn’t fair. I already knew it was the circuit board and they told me not to order it, that they had one. Now I’d have to double pay. The service person told me he wouldn’t charge me for the second service call. Six days later the circuit board came in and the service person came back. He did a great job installing it and it worked great. The charge was another $75! I asked about what he’d said about no service charge the second time and he said this was labor charge. I asked him if it would have been $65 plus $75 if he hadn’t given me “service” for free and he said yes. So BEWARE. That’s $140 for a trip out with no purchase of parts. I paid another $56 for the circuit board directly from the manufacturer. So that’s $196 to replace a $48 part that was easy to install.
Response from Anna Hockman
Business Owner
Hi Dana,
Thank you so much for taking the time to speak with me today and explain the situation further.
We do our best to carry every part needed for a basic repair on our trucks, such as springs, bearings, rollers, cables and openers.
Circuit boards cover such a wide variety of opener brands and models that it would be impossible to carry them all on our vehicles at any given time.
I am so sorry if you were told otherwise and will address that issue.
The $65 service fee is our charge to drive out to the home, complete a 25 point safety inspection of the door and diagnose the issue.
After our technician has completed a full inspection, they then discuss any concerns about your door with you before agreeing to the work you would like to have done.
Because we had to wait for your circuit board to arrive and could not do the repair same day as you had anticipated, we waived the service fee for the return call to complete the work.
When our technician came out the second time to install the circuit board for you, he charged a $75 labor fee for the work that he was doing on your garage.
I apologize again for any miscommunications we may have had and my offer still stands to refund your $65 service fee as a sign of goodwill if you decide you would like to do that.
It was a pleasure speaking with you, thank you again for taking the time to return my call today.