Frequently Asked Questions
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Table of Contents
Business Info
Do you offer emergency service or same-day availability?
What areas do you service?
Primary Service Region: Northern Colorado and Southern Wyoming
Areas Served: Fort Collins Area, Loveland Area, Greeley Area, Berthoud Area, Wellington Area, Cheyenne Area
What towns do you service?
- Albin, WY
- Ault, CO
- Bellvue, CO
- Berthoud, CO
- Buford, WY
- Carpenter, WY
- Carr, CO
- Cheyenne, WY
- Eaton, CO
- Evans, CO
- Fort Collins, CO
- Greeley, CO
- Hillsdale, WY
- Iron Mountain, WY
- Johnstown, CO
- Laporte, CO
- Livermore, CO
- Loveland, CO
- Lucerne, CO
- Masonville, CO
- Milliken, CO
- Nunn, CO
- Pierce, CO
- Pine Bluffs, WY
- Severance, CO
- Timnath, CO
- Wellington, CO
- Windsor, CO
Are you licensed & insured?
How long have you been in business?
Can I book an appointment online?
Do you offer any discounts?
Garage Door Repair
What types of repairs do you offer?
Our experienced and reliable technicians are experienced professionals who fix garage doors, including:
- Broken spring replacement.
- Torsion and Extension springs
- Cable repair / replacement
- Roller replacement Panel repair
- Track alignment, adjustment and Hinge repair
- Sensor / safety eye repairs
- Opener repair (common items)
- Weatherseal replacement
- Sagging door / balance adjustment
- Noise Reduction and Tune-ups
- Emergency Service
How do customers know if their garage door needs repair vs. replacement?
How fast can you usually perform a garage door repair after a customer contacts you?
Do you carry parts for all major garage doors, or do any parts require special ordering?
We stock a wide range of parts: springs, cables, rollers, hinges, openers and their components. In rare cases for specialty or custom doors, certain parts may require special ordering - but we will inform customers upfront. We can complete the repair in a single visit nearly every time.
What causes most garage door spring failures, and what's your approach to replacing them safely?
Most spring failures result from metal fatigue, extreme temperature cycles, or lack of maintenance (e.g. unlubricated parts). Installing springs safely requires precise measurement, matching spring strength (torque), and proper tools. Our technicians use industry-approved safety procedures, ensure tension is balanced, and test multiple cycles before finishing. We repair both torsion and extension springs.
How do I know if my garage door spring needs to be replaced?
Signs include:
- Loud bang or snap when opening or closing
- The door opens partially then stops or falls
- Visible gap or separation in the spring
- Uneven or crooked movement
- Door is very heavy to lift manually
What are the costs of other typical garage door repairs?
We offer affordable and competitive pricing for
- Cable replacement
- Roller/hinge replacement
- Panel repair or replacement
- Track Alignment
- Opener Repair
Do you offer warranties on repairs? If so, explain what is covered and for how long.
New Garage Doors
What types of new garage doors do you sell and install?
We offer a broad selection including:
- Standard steel doors
- Carriage house / carriage-style doors
- Modern contemporary doors
- Custom Overlay doors
- Insulated sectional doors
- Fullview Aluminum/Glass doors
- Specialty/custom designs
What brands of garage doors do you offer?
Do you do same day garage door installs?
Can customers design their door online or see style samples before buying?
Is there a fee for garage door estimates?
No - New door estimates are free. We also have free Showroom Showings or scheduled phone quotes available as well.
Do you have a low cost garage door installation option?
Do you offer warranties on a new garage door?
Yes - New doors come with manufacturer warranties (for panels, hardware, springs, etc.) plus our own warranty we put on it based on the type of door.
Do you haul away my old garage door?
Yes - we remove and dispose of your old door as part of the installation process.
Do You Install Locks for Garage Doors?
How long does it typically take to get a new door installed once a customer decides to move forward?
Do you offer financing options for new garage doors?
Garage Door Openers
Do you install new garage door openers? If so, what brands or types do you install?
Yes! We install a full range of LiftMaster® and Genie® garage door openers.
Our openers include belt-drive, chain-drive, and wall-mount motors — all designed for quiet, reliable performance and built with the latest smart technology and battery backup options.
How can a customer tell if they need a new opener vs. a repair?
Symptoms that suggest replacement include:
- Frequent breakdowns or recurring problems
- The opener is very old and lacks modern safety features
- It cannot handle the weight/load (e.g. with heavier insulated doors)
- The cost of repair approaches the cost of a new opener
- Lack of battery backup or smart features that they want
- They no longer make replacement parts for the opener
- Combination of many of the above issues
Do you install smart garage door openers? If yes, what features do they include?
Yes — we install smart openers that include:
- WiFi connectivity / remote control via smartphone
- Battery backup\
- Integrated cameras
- Motion-activated lights
- Energy-efficient motor designs
- Security features (rolling code technology)
- Timer to close
- Door close scheduling - Ex. Close at 8pm every night
Do you offer opener repairs? If so, what common issues can you fix?
Yes — common repairs include:
- Broken gears / sprockets
- Sensor / photo eye misalignment
- Remote control / keypad replacements
- Chain / belt adjustments or replacement
- Motor repair or replacement
- Limit / travel adjustments
Do you offer any warranties or support for new opener installations?
Yes - new openers come with manufacturer warranties which we maintain.
Do you offer same day garage door opener installation?
Yes - if stock and schedule allow, we strive for same-day or next-day installations.
Maintenance & Tune-Ups
Do you offer garage door tune-ups or maintenance services? If so, what's included in a typical visit?
Yes — our maintenance visits typically include:
- Inspection of springs, cables, rollers, hinges, and tracks
- Lubricating moving parts
- Balancing and safety testing
- Adjusting limits and travel
- Checking weather seals and sensors
- Tightening bolts and hardware
How often should a garage door be serviced or maintained, in your opinion?
We recommend servicing at least once per year, though in harsher climates or heavy-usage settings, twice annually is ideal.
What are the benefits of regular garage door maintenance?
- Extends the life of springs, cables, rollers, and opener
- Reduces noise, friction, and wear
- Prevents unexpected, costly breakdowns
- Ensures safe and reliable operation
- Maintains warranty compliance (on many systems)
Reputation, Trust, & Local Proof
What do your customers often say they appreciate most about your service?
- Prompt arrival and fast repairs
- Polite, professional technicians
- Clear explanations and no hidden fees
- Quality parts & workmanship
- Warranty support and follow-through
